Inclusive digital public services in Ghana
Understand the barriers affecting women’s access to and use of digital public services in Ghana.
Financial services & fintech
Ghana
GSMA Mobile for Development Foundation, Inc.
Inclusive digital public services · Ghana · 2023
Read the assignment and source recordAssignment objective
Contribute locally grounded field evidence to the GSMA study Inclusive E-Government Services in Ghana: Enhancing Women’s Access and Usage.
Research approach
As GSMA’s local research partner, IDER contributed to mixed-method field research using structured electronic questionnaires, local-language administration, focus-group discussions and stakeholder interviews.
Coverage
The published report records 1,339 survey respondents, 64% women and 36% men, in Greater Accra, Ashanti and Northern regions. Qualitative research included 18 focus groups across eight communities. These selected regions do not constitute nationally representative coverage.
Analysis
The study examined awareness, access, adoption and barriers by gender, location and socioeconomic circumstances, combining survey evidence with qualitative accounts.
Deliverables
Field research contributed to GSMA’s July 2023 publication and its evidence on inclusive digital public-service access. GSMA published the report; IDER is credited as the local research partner.
Client value and evidence limits
The evidence informed discussion of practical barriers to digital inclusion and public-service access. No causal impact on service uptake or client commercial performance is claimed.
Confidentiality
This summary uses aggregate report evidence. Respondent identities and confidential records are not disclosed.
Source: GSMA, Inclusive E-Government Services in Ghana: Enhancing Women’s Access and Usage, July 2023, pp. 2, 11, 51–52; supplied commissioned-assignment records.